Hello!
My name is Masae Brittman. I am an Outer Space Hospitality Specialist (OSHS) who is active globally in the outer space hospitality field.
Beginning as an international flight attendant and premier service ground crew at an International Airport, I have aspired to refine my service standards to a world-class level by working with global Premier Membership clubs in Tokyo and Los Angeles.
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Hospitality is an integral part of our success as a business. Perhaps many space visitors would only like to visit for a very short time now in order to experience the thrill of entering space, enjoying a few zero-g “extreme attractions” and/or have the simulated experience of an astronaut. However, if space travelers found a habitable Oasis that gives them a perfect respite from a long journey, more of them would love to stay for a longer period of time for many different purposes. Although there are some technological challenges today, the things that collectively contribute to an overall exceptional hospitality experience anywhere include a positive greeting, friendly, attentive service, a nicely decorated venue/hotel room, beautiful live music, recreations/entertainments and unique dining experiences. These do not happen on their own and/or by automation, but only by Outer Space Hospitality professionals (OSHP) who can make it happen!!
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All our passion for quality, exceptional attention, flexibility and agility would allow us to manage details and customize each space traveler’s stay to their specific tastes. We believe our outstanding service and professionalism would impress any travelers on top of the sweeping views of our planet, sunrises and countless of stars, and we aim to perfect a “SPACECATION” of indulgence!
Ready for Space Tourism Business Success?
Are you ready to take your space hospitality business strategy to the premier level? What's holding you back from accomplishing your business goals in your field? I am here to help you streamline your operation with uniqueness and turn your vision into reality! Advising space hospitality business owners and guiding efforts to ensure strategies align with investment objectives and key milestones are achieved to position new space hospitality business for successful opening and operational ramp-up.
Services
SEAMLESS OPERATIONS FOR SPACE TRAVELERS
A seamless customer experience is important as it’s the most effective way to keep your decerning customers happy and loyal to your business.
OUTER SPACE HOTEL HOSPITALITY
Promise your customers comfort and perfection in every detail. Earn a reputation for premium service.
Step into Comfort
No matter what your customers' plans, your suites are here to provide them with a landing zone for those late nights, extended stays, or even group booking for their private events, with every unique amenity at their whim. Their stay with supreme comfort is essential. Each suite should be customized to individual taste and preference through your guest recognition program, ensuring that they won't just get everything they need, they'll get it the way they want it.
Special Events in Space
Make the ultimate destination for unique events that bring people together for a once-in-a-lifetime experience. From black tie affairs and community outreach events, to unique dining and dancing, live music/concerts, space camping, and space gallery receptions - your Outer Space Hospitality Professionals (OSHP) will be dedicated to creating memories that will last a lifetime for customers. Their passion for hospitality is the foundation of your business success - Strive to make each event extraordinary.
And though a party can only last so long, it's the memories created and shared with their fellows.
Wedding & Private Events in Space
Personalize their celebration and make their event be a dazzling event... one that becomes a memory long treasured by them and their guests who share their special day. Providing the consummate setting, unique gourmet space cuisine with menu selections entirely of their choosing, and flawless service enhance the charm and beauty of their celebration. The luxury of simply living in the moment is what a private party at your space hotel needs to provide with every detail, executed flawlessly.
Outer Space
Fine Dining & Bar
Your foods and drinks cannot meet the quality of a 5-star Michelin restaurant in space?
Dedicate yourselves to the utmost quality of every ingredient and be creative to serve your customers unique dining experiences. Don't forget that it is also important for your　OSHPs to get along with the robots as they will be working very closely! Your cuisine should aim to perfect your customers' travel of indulgence while looking out on the beauty of Earth, or across the Earth as the sun rises from the horizon.
Wellness in Space
Don't forget the importance of the holistic approach: fitness, nutrition and athletics. Fitness isn't solely about physical ability, but also nutritional and mental well-being that leads to a more complete picture of human health. Create fun sports in zero and/or micro-gravity and make something to boost customers' motivation for doing excersise. Extensive spa provides would encourage
the practices of mindfulness and mediation to harness the mind and dissolve stress in Space.
OUTER SPACE HOSPITALITY TRAINING
&
DEVELOPMENT
It is our people that make the difference in terms of results, when employees feel empowered and have the tools they need to succeed, employee retention is maximized. This approach results in higher customer satisfaction and overall profitability for our client partners.
1
Exclusive Service
There are some special skills and knowledge Outer Space Hospitality Professionals (OSHP) must have in order to do their job efficiently and effectively. What sets your business apart from your competitors is the care and attention that they give straight from the heart that is genuine, responsive, helpful, friendly, flexible, efficient spontaneous, proactive and professional. Highlight these core elements as part of your OSHP culture in order to maintain the premier level of service we provided to your customers.
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2
Safety & Security
Safety and security are two of our major priorities. The safety of space vehicles and/or hotels and of all customers on board is an OSHPs responsibility. They may not share the technical knowledge of the pilot, but still share the safety responsibilities for your space flight and/or stay and all those on board. All checks must be done promptly and thoroughly. Your employees acquire the knowledge and skills necessary to efficiently manage any situation, routine or emergency.
3
Physical & Health Development
OSHPs need strong muscles and bones to perform tasks especially while they are in longer periods of duties in Space. They must be able to lift, bend, build, maneuver and even exercise during their stay in Space. Stamina is also the ability to endure physical activity for longer periods of time. They need stamina to prevent them from getting tired easily especially under longer periods of duties in space hotel.
Modify the Astronaut training to safely fit their job needs.
4
Grooming & Hygiene
Your Outer Space Flight Attendant and/or Outer Space Hotelier are the most visible part of your company and the ones who spend the most time with passengers. They also carry the image in many other ways. People identify your company through them. This module aims to provide them with the knowledge and skills in grooming, personal presentation and hygiene so that they can maintain the highest standards of professional conduct and appearance. OSHPs will also be in close contact with their customers and be responsible for handling food and drinks. Therefore, it is important for you to follow a strict hygiene regimen to help you present yourself as a fresh, well-groomed OSHP.
5
Service Language,
Communication &
Unruly customers handling
This module aims to provide OSHPs with a preliminary background for exceptional service language and communication skills on board space vehicles and space hotels and teach them how to turn problems into opportunities.
They will need to use appropriate language and skills especially when declining their customers' requests or when handling a complaint. It is also important for your OSHPs acquire high English language skill as it is the first language that should be used in an global work environment.
7 CORE COMPETENCIES OF
OUTER SPACE HOSPITALITY PROFESSIONALS
Welcome individuals who are customer-orientated, team players and display initiative to join your company. It is important that the expectations of your customers are met to help you achieve your total quality service.
Excellent
Physical Health
Your OSHPs must be highly trained and professionals who are committed to health and safety first. They are required to be in excellent physical health condition at all times in order to provide the best service possible. Your OSHPs must be dedicated 24/7 to ensure that guests feel well taken care of throughout their stay and customers' stay is as pleasant and comfortable as possible.
Mental Health Management
When we feel we cannot "handle the situation", we experience stress or anxiety. Besides keeping physically fit, your OSHPs must also take care of their emotional health. Having the ability to cope with their emotions, feelings and situations are much desired especially in space.
Teamwork
Teamwork makes each flight and/or hotel operation safe and efficient in an emergency. These skills are vital. Often your OSHPs may have to work with different crews especially when each flight goes up to space, so they must be able to communicate well and work as part of their new team easily. OSHPs will also be required to work harmoniously with robots and they have to be our best buddies who are committed to teamwork and supporting us!
Business Awareness / Product Knowledge
If your OSHPs do not have proper product knowledge, even if your product has a particular feature which customer is looking for, you might not be able to explain or present that feature resulting in the loss of sale. The more product knowledge they have, the better equipped they are to cater to the needs of your customers. It is also important for OSHPs to know how to maneuver robots and get along with them well!
Diversity
Self Presentation
Service Excellence
We believe that diversity makes us better. We can come up with unique and amazing ideas because of the people with various backgrounds! Different nationalities with multiple generations, religious beliefs, gender and sexual identities, and those with different abilities help your customers feel at home in space. You want to create a space where everyone belongs and can truly be themselves. Earn an international reputation by developing world-class talented people from every continent.
Being able to smile and talk to customers with excellent interpersonal skill is a necessary and important part of any hospitality job.
Simply looking good is not enough; your OSHPs must also behave appropriately. When someone looks at them, it's not their personality that they see right away, it's the way they smile, speak, behave and act. Good manners simply involve treating those around them thoughtfully and respectfully.
You would like your customers to experience an unforgettable time with your company, from the moment they step on board and/or check in until they leave the spaceship and/or space hotel. Having a service mind set is essential for OSHP. They should treat their customers as family, never take things for granted, pay attention to details and make them feel at home at all time.
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Space is for everybody. It's not just for a few people in science or math, or for a select group of astronauts. That's our new frontier out there, and it's everybody's business to know about space.
Christa McAuliffe
If you need Hospacetality guidance
or
are looking for a business partnership,
Message us!
Los Angeles, CA, USA